Coronado Computer Service - Online Help

Most antivirus programs now offer anti malware / spyware solutions as well. No antivirus program is 100% accurate and needs to be complimented with a good anti-malware program. Coronado Computer Service highly recommends MalwareBytes Anti-Malware. It has consistenly been a top preformer in identifying and removing infections, and for that reason we install it on every computer we work on no matter what antivirus is currently installed.

Unfortunately, some computers require a reformat of the hard drive to guarantee malware or rootkit removal. You are welcome to call Coronado Computer Service for a backup and system reinstall. This is costly and time consuming, but ultimately cheaper than a new computer on which you will have to reinstall all your old programs and data anyway, our turn around time is typically three days.

Online scanners download a virus/malware definition database and an ActiveX file that allow them to run in the Internet Explorer browser; the download and scan can take a long time, even with a fast Internet connection.

Scanners are practical when you are looking for verification that a problem has been fixed or that a computer is infected. Unfortuantely, very few scanners will remove malware. Most importantly, since two antivirus programs should not be installed on a computer at the same time, online scanners are safe to use with your current antivirus program.